Shipping Policy

Order Processing

Except as otherwise stated on my website, orders are processed within 5 business days (excluding holidays). Orders placed after 12pm Pacific Time, or on weekends and holidays, may begin processing the next business day.

All orders ship from California. You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside my control.

Postcard & letter mail orders: Postcard orders in quantities of fewer than 5 ship via untracked letter mail. Please allow 5–14 business days for delivery. If your order hasn't arrived within these windows, reach out with your order number and I'll do my best to help. If you'd like peace of mind, tracked shipping is available at checkout.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

Packaging & Special Items

Fragile items: Ceramics and other fragile pieces are carefully wrapped in multiple layers of protective padding to help them arrive safely.

Prints: All prints ship flat.

Original artwork: Each original is one of a kind. Originals ship insured, and a signature is required on delivery. Please make sure someone will be available to sign for your package. If you miss the delivery, follow the carrier’s instructions to reschedule or pick up your package before it’s returned. Signature-required packages that go unclaimed and are returned to Ocurrió Studio cannot be refunded, and reshipping will be at the customer's cost.

Order Tracking

Once your order ships, I'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Postcard orders of fewer than 5 ship via untracked letter mail (see Shipping Methods & Delivery Times above for delivery windows).

Shipping Destinations

I currently ship within the United States only.

Shipping Address

Please check your shipping address at checkout, and contact me within 24 hours if you need to correct it. Orders cannot be shipped to P.O. boxes, so please provide a street address.

Incorrect shipping addresses are the customer's responsibility. If a package is returned to Ocurrió Studio because of an incorrect address, reshipment will be at the customer's cost.

Damaged Items

If your order arrives damaged, please reply to the order confirmation email within 48 hours of delivery. Include your order number and photos of the item, the packaging, and the shipping label. Please keep all original packaging until your claim is resolved, as it may be needed to document the issue.

Because each handmade ceramic piece is unique, I'm unable to replace it with an identical item. If a ceramic piece arrives damaged, you will be offered store credit.

Lost or Delayed Packages

If your order is lost or delayed, contact me with your order number and I'll help track it down and work with the carrier.

Order Changes & Cancellations

Cancellations must be requested within 24 hours of purchase by contacting us. You can reply directly to your order confirmation email or reach out via the website contact form with your order ID. After 24 hours, your order may already be in production or being prepared for shipment. Changes to orders after 24 hours cannot be accommodated.

Questions?

Please submit questions via the website contact form.